OVO review
Updated October 13, 2026 · VaultCue Editorial Team
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Our verdict
For customers who value points and spending oversight in one place, choice narrows to partner coverage and app only access. OVO is a smart transaction app that collects points at marked partner locations and helps monitor outgoings for people who transact inside its network.
Key facts
- Best for
- Customers who want app based points and spending control
- Monthly fee
- IDR 0↗
- Transfer fee
- Free (Rp 0) between OVO users; Rp 2,500 per transaction to a bank account↗
- Legal entity
- PT Visionet Internasional↗
- Headquarters
- Indonesia↗
- Founded
- 2017↗
- Support channels
- Phone, Email, Help-centre↗
- Pricing model
- No monthly fee
- Features
- Digital-only
- Official website
- ovo.id
Money transfer
Facts checked September 26, 2026, 5 sources
Apps and profiles
- Get the app
- App StoreGoogle Play
Pros and cons
Pros
- Collects points across many marked partner locations in one app.
- Applies accumulated points across participating partner merchants for later transactions.
- Helps organise and monitor everyday outgoings inside the app.
- Handles everyday transactions with an emphasis on instant and secure use.
Cons
- Coverage centres on marked partner locations rather than open acceptance.
- Access runs through the smart app without branch support.
- Functions focus on points and spending without wider account choice.
Who it suits
- People who transact often within partner networks
- Customers who want points and spending tools together
Who should look elsewhere
- People who want in-person counter service
- People seeking acceptance beyond a partner network
How OVO compares
Where OVO is available
- Available
- Indonesia
- Licence in Indonesia
- Bank Indonesia, checked September 26, 2026
Countries from the brand (Source, checked September 26, 2026)
Frequently asked questions
What does OVO do?+
OVO is a smart app for everyday transactions and points collection in many places. It brings payments together with points activity and spending oversight. Customers use one app to transact and to follow points balances.
How do OVO points work in plain terms?+
Customers gather points when they transact at locations marked for OVO activity. Accumulated points can then be applied at participating partner merchants. The system links everyday transactions with later use across the same partner network.
Where can points be collected and used?+
Collection happens at great merchants that carry the OVO Zone mark across many places. Redemption happens across the broad network of participating partner merchants. Customers therefore stay within marked and participating locations for both stages.
How does OVO help manage spending?+
The app includes dedicated tools to organise and to monitor everyday outgoings over time. Customers can review spending patterns and keep transactions in view. Partner activity sits alongside the clear spending controls inside the same app.
Does OVO charge a monthly fee?+
The monthly fee at OVO is IDR 0. (Source, checked September 26, 2026)
Which company operates OVO?+
OVO is operated by PT Visionet Internasional. (Source, checked September 26, 2026)
Where is OVO based?+
OVO is based in Indonesia. (Source, checked September 26, 2026)
When was OVO founded?+
OVO was founded in 2017. (Source, checked September 26, 2026)
How can I contact OVO support?+
OVO offers support through Phone, Email, Help-centre. (Source, checked September 26, 2026)
Sources
- en.wikipedia.org/wiki/OVO_(payment_service) checked September 26, 2026
Backs: Founded
“Founded 25 September 2017; Founders Lippo Group”
- ovo.id/biaya-layanan checked September 26, 2026
Backs: Pricing model, Monthly fee, Transfer fee, Fee to send 1,000
“Manajemen Akun: Pembukaan Akun Baru Gratis, Upgrade Akun Gratis, Penggantian Data Pengguna Gratis, Akun Dorman Gratis, Penutupan Akun Gratis”
- ovo.id/faq checked September 26, 2026
Backs: Features
“OVO is a smart app used for server-based electronic money services (OVO Cash). Will OVO issue a physical card? Not for now”
- ovo.id/information checked September 26, 2026
Backs: Support channels
“If you need help from our agents, contact: Call Center: 1500 696, Email: cs@ovo.id; the site also links a Help Center page”
- ovo.id/tnc checked September 26, 2026
Backs: Legal entity, Payout methods, Licences
“"We", "Us", "Our" or "OVO" is PT Visionet Internasional which is a server-based electronic money issuer, namely OVO Cash”
- play.google.com/store/apps/details checked September 26, 2026
Backs: Headquarters
“PT. VISIONET INTERNASIONAL ... South Quarter Tower B 20th Unit A, B, C, D, Jl. R.A. Kartini Kav. 8, Kota Administrasi Jakarta Selatan, DKI Jakarta 12430, Indonesia”
Compiled from 6 source pages, checked October 13, 2026. We did not open an account.
Not confirmed yet: Licence type, Deposit protection, Currency conversion fee, Currencies.