PanPay review

Updated September 28, 2026 · VaultCue Editorial Team · Facts checked September 26, 2026

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Our verdict

PanPay suits a business that settles in China and holds several currencies, covering 20 on one balance. CNY withdrawals land the same day or in real time, deposits carry FDIC up to USD 250,000, and the account is digital only from day one.

Key facts

Best for
A business settling in China that wants deposit protection and fast CNY payouts.
Monthly fee
€5↗
Deposit protection
FDIC up to USD 250,000↗
Currencies
20↗
Transfer fee
Outgoing international wire (SHA): EUR 15 standard, 0.1% (min EUR 30) enhanced/additional; incoming international wire: EUR 1 standard, 0.1% (min EUR 15)↗
Legal entity
Shanghai PanPay Information Services Co., Ltd.↗
Headquarters
China↗
Founded
2017↗
Support channels
Email, Phone, Chat, Help-centre↗
Audience
Business
Features
Digital-only
Official website
panpay.com

Money transfer

Exchange rate markup
0.4% to 1%↗
Delivery time
Same day for standard CNY settlement withdrawal; real time for instant CNY settlement withdrawal↗
Payout methods
Bank, Wallet↗
Fee to send 1,000
€15↗

Facts checked September 26, 2026, 5 sources

Pros and cons

Pros

  • Deposit protection of FDIC up to USD 250,000 on balances held with a licensed provider.
  • Support runs on email, phone and chat, so phone and chat sit alongside the help centre.
  • Registered in the United States, the United Kingdom and Hong Kong, and run by Shanghai PanPay Information Services Co., Ltd..

Cons

  • Priced above the field: a monthly fee of €5 against €0 at Plazo ES and €0 at Skrill.
  • Outgoing wires start at €15 for a standard SHA transfer, with enhanced and additional wires adding a percentage charge and a higher minimum.
  • The account is digital only and money leaves to bank and wallet, so branch handling and cash collection sit outside the model.

Ready to try PanPay?

Scored 8.6 / 10 by VaultCue.

Who it suits

  • A business receiving money in several markets that needs local account details to invoice in local currency.
  • Companies that want deposit protection of FDIC up to USD 250,000 on the balance they keep with the provider.
  • Teams that value phone and chat support, both listed under email, phone and chat.

Who should look elsewhere

  • Businesses set on a fee-free account: Plazo ES charges €0 and Skrill charges €0.
  • Senders in the US who want a charge-free setup can see PayPal Colombia at $0.

How PanPay compares

Where PanPay is available

Available
Hong Kong, Singapore, United Kingdom, United States
Licence in Hong Kong
Money Service Operator (MSO) licence, Hong Kong, checked September 26, 2026
Licence in United States
Money Services Business (MSB) registration, United States, checked September 26, 2026
Licence in United Kingdom
Electronic Money Institution (EMI) licence, United Kingdom, checked September 26, 2026

Countries from the brand (Source, checked September 26, 2026)

Frequently asked questions

What does a PanPay account cost each month?+

PanPay charges a monthly fee of €5. The fee-free accounts in this comparison charge €0 at Plazo ES, €0 at Skrill and $0 at PayPal Colombia. On monthly fee, PanPay sits at 453 of 500.

What do international wires cost?+

A standard outgoing wire (SHA) costs €15. Enhanced and additional wires are charged a percentage of the amount with a higher minimum, so larger payments cost more than the flat standard fee. Incoming international wires are charged at a lower standard rate with a percentage on top.

Is money held with PanPay protected?+

Deposits carry protection of FDIC up to USD 250,000. The account is provided by Shanghai PanPay Information Services Co., Ltd., a company based in China and founded in 2017. The limit matters most to a business that parks a working balance with the provider rather than moving it on immediately.

Which regulators license PanPay?+

PanPay holds a Money Services Business registration in the United States, an Electronic Money Institution licence in the United Kingdom, and a Money Service Operator licence in Hong Kong. Those licences cover the business account, which pays out to bank and wallet and is aimed at a business audience.

How many currencies can I hold?+

The account covers 20 currencies on one balance, and PanPay ranks 53 of 379 brands on that measure. Local account details are offered, so a business can be paid in the currency of the market it trades in instead of converting every invoice.

How fast are withdrawals in China?+

CNY settlement withdrawals arrive the same day on the standard route and in real time on the instant route. The account is digital only and run by Shanghai PanPay Information Services Co., Ltd. in China, so speed comes from the settlement option you pick rather than from branch cut-offs. A business paying Chinese suppliers can plan around the faster route.

How do I get help?+

Support runs on email, phone and chat, so the team is reachable by phone, chat or email, with a help centre for common questions. Because the account is digital only, most questions get sorted in the app rather than in person, and the phone line covers the harder cases.

Can I get local account details and cash payouts?+

Local account details are available, so a business can invoice clients in the currency of their market. Getting money out runs to bank and wallet, so plan on a bank transfer or a wallet rather than collecting cash. The monthly fee of €5 is the trade for that convenience.

Sources

  • panpay.com checked September 26, 2026

    Backs: Currencies, Features, Headquarters

    “20+ mainstream currencies (20+ mainstream currencies)”

  • panpay.com/about checked September 26, 2026

    Backs: Payout methods

    “Partnered with Alipay International and WeChat International to enrich multi-scenario payment capabilities; PanPay obtained SWIFT Financial Institution Identifier”

  • panpay.com/en-cn/about checked September 26, 2026

    Backs: Audience, Deposit protection, Founded, Legal entity, Licences

    “PanPay is a fintech company providing global payments, multi-currency accounts, foreign exchange, and treasury management solutions for businesses engaged in real trade.”

  • panpay.com/en-cn/fee checked September 26, 2026

    Backs: Exchange rate markup, Monthly fee, Support channels, Transfer fee, Fee to send 1,000

    “Standard CNY Settlement Remittance 0.4%-1.0% (Min. EUR 15); Instant CNY Settlement Remittance 1.0% (Min. EUR 30)”

  • panpay.com/fee checked September 26, 2026

    Backs: Delivery time

    “Standard CNY settlement, same-day withdrawal; instant CNY settlement, real-time withdrawal”

Compiled from 5 source pages, checked September 26, 2026. We did not open an account.

Not confirmed yet: Licence type, Currency conversion fee.

PanPay

A business settling in China that wants deposit protection and fast CNY payouts.

8.6/10See alternatives