PayPay AO review

Updated September 28, 2026 · VaultCue Editorial Team · Facts checked September 26, 2026

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Our verdict

PayPay AO is built for business users in Portugal, with a monthly fee of €0 and payment methods centred on MB WAY and Multibanco. It suits people who want simple everyday payments and reachable support, though the transfer fee applies per transaction.

Key facts

Best for
A business account for Portuguese traders who want a €0 monthly fee and local payment methods.
Monthly fee
€0↗
Licence type
Payment institution↗
Deposit protection
EU DGS up to EUR 100,000↗
Transfer fee
No monthly fees; per transaction VISA/Mastercard 0,25 EUR + 2,75%, MB WAY 0,07 EUR + 0,7%, Multibanco 0,22 EUR + 1,5% (cost subject to VAT)↗
Legal entity
PAYPAYUE - Instituição de Pagamentos, Unipessoal, Lda.↗
Headquarters
Portugal↗
Support channels
Phone, Email, Help-centre↗
Audience
Business
Pricing model
No monthly fee
Features
Digital-only
Official website
paypay.pt

Facts checked September 26, 2026, 3 sources

Apps and profiles

Pros and cons

Pros

  • The monthly fee is €0, on the no monthly fee model.
  • Deposit protection of EU DGS up to EUR 100,000 covers the balance.
  • Support runs on phone, email and help centre.
  • Banco de Portugal authorised it as a payment institution under reference 8710.

Cons

  • The transfer fee applies per transaction on VISA and Mastercard, MB WAY and Multibanco payments, so card spending is not free, and costs are subject to VAT.
  • The account is digital only, so there is no counter service for anyone who wants to handle money face to face.
  • The licence is a payment institution one rather than a banking licence, and the listed payment methods are Portuguese ones, so the fit is strongest at home.

Ready to try PayPay AO?

Scored 8.8 / 10 by VaultCue.

Who it suits

  • Businesses paying suppliers by card, MB WAY or Multibanco who want the standing cost held at €0 a month.
  • Anyone who wants to reach a person by phone, since support runs on phone, email and help centre.
  • Traders holding a balance they want covered by EU DGS up to EUR 100,000.

Who should look elsewhere

  • Anyone after an e-money wallet rather than a business account: Skrill is licensed as e money.
  • Anyone wanting a personal current account: Starling Personal Account Debit Card charges a monthly fee of £0 and is built around personal use.

How PayPay AO compares

Where PayPay AO is available

Available
Portugal
Licence in Portugal
Banco de Portugal (8710), checked September 26, 2026
Licence in Portugal
PT_BP (PSD_PI PSD_PI!PT_BP!8710), checked September 26, 2026, also valid in Portugal

Countries from the brand (Source, checked September 26, 2026)

Frequently asked questions

What does a PayPay AO account cost each month?+

The monthly fee is €0 and the account runs on the no monthly fee model, so nothing is taken every month. The transfer fee still applies per transaction on VISA and Mastercard, MB WAY and Multibanco payments, with costs subject to VAT.

Is money held in a PayPay AO account protected?+

Deposits sit under EU DGS up to EUR 100,000, so the balance is covered by the EU deposit guarantee scheme up to the stated limit. The account is issued by PAYPAYUE - Instituição de Pagamentos, Unipessoal, Lda., a Portuguese company, and it operates as a payment institution account.

Who regulates PayPay AO and under what licence?+

Banco de Portugal supervises the firm in Portugal and authorised it as a payment institution under reference 8710. The official register records the same authorisation as PSD_PI PSD_PI!PT_BP!8710, so the licence sits with a Portuguese supervisor rather than being self-declared.

Who is a PayPay AO account built for?+

The account is aimed at business users, so it is set up for trading activity rather than personal banking. Support runs on phone, email and help centre, and the payment methods listed are Portuguese ones, which suits companies operating in that market.

How do I get help from PayPay AO?+

Support runs on phone, email and help centre, so help comes by phone, by email and through the help centre. A phone line matters for a business that needs a blocked payment or transfer resolved quickly, and the account stays online rather than branch based.

Can I use PayPay AO in a branch or meet anyone in person?+

The account is digital only, so everything runs through the app rather than a counter, and cash handling in person is not part of the service. Support by phone, email and the help centre is the way to sort problems.

Where is PayPay AO based?+

The issuer is PAYPAYUE - Instituição de Pagamentos, Unipessoal, Lda., registered in Portugal, and it runs as a payment institution under Portuguese supervision. The payment methods listed are MB WAY and Multibanco alongside card, which points to a service built for the Portuguese market.

Where does PayPay AO sit against other accounts on monthly fee?+

Its monthly fee of €0 places it at position 1 in a ranking of 500 brands compared on monthly fee, and the median monthly fee across the site is €0. The overall score is 6.3.

Sources

Compiled from 4 source pages, checked September 26, 2026. We did not open an account.

Not confirmed yet: Currency conversion fee, Currencies.

PayPay AO

A business account for Portuguese traders who want a €0 monthly fee and local payment methods.

8.8/10See alternatives