MoneyGram review
Updated September 28, 2026 · VaultCue Editorial Team · Facts checked September 26, 2026
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Our verdict
MoneyGram suits senders who need a cash pickup option as well as a bank payout, and its Belgium payment institution licence is what to check before sending. Payout runs to bank, cash pickup and wallet, with delivery Instant for some transfers, so it fits people who want several ways for the money to land.
Key facts
- Best for
- Sending money where the recipient wants cash or a wallet payout, not only a bank transfer.
- Delivery time
- Instant for some transfers↗
- Licence type
- Payment institution↗
- Payout methods
- Bank, Cash-pickup, Wallet, Card↗
- Legal entity
- MoneyGram International↗
- Headquarters
- Belgium↗
- Support channels
- Email, Help-centre
- Official website
- moneygram.com
Facts checked September 26, 2026, 2 sources
Pros and cons
Pros
- Payout covers bank, cash pickup, wallet and card through bank, cash pickup and wallet.
- Delivery is Instant for some transfers.
- Licence details are published: PSD_PI BE_NBB!0671690653 for MoneyGram International in Belgium.
Cons
- Support runs on email and help centre only, so a stuck transfer means writing in rather than calling.
- Delivery is Instant for some transfers, so the arrival depends on the transfer and the payout method.
- Cash pickup asks the recipient to visit a counter, so a bank, cash pickup and wallet transfer can need a local trip.
Who it suits
- Senders whose recipient will collect money in person, which bank, cash pickup and wallet covers alongside bank, wallet and card payouts.
- Anyone who wants a fast landing, since delivery is Instant for some transfers.
- Readers who check licences before sending: the register lists payment institution with the National Bank of Belgium.
Who should look elsewhere
- PayPal Colombia, where delivery is Seconds, if the transfer does not need a bank or cash payout.
- Skrill, where delivery runs 24 - 72 hours, for anyone who plans the transfer well ahead of the payment date.
- Paysera, which delivers immediately in EUR inside its own network and SEPA, for transfers that stay in euro.
Safety of your money
MoneyGram International is listed in Belgium's payment services register with the National Bank of Belgium under PSD_PI BE_NBB!0671690653. The licence type recorded there is payment institution, the category that authorises a firm to run payment services. That entry is the thing to check before sending: it names the legal entity, the regulator and the permission, and it says nothing about what a transfer costs.
How MoneyGram compares
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Where MoneyGram is available
- Licence in Belgium
- BE_NBB (PSD_PI BE_NBB!0671690653), checked September 26, 2026, also valid in Austria, Belgium, Bulgaria, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Iceland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia
Frequently asked questions
Is MoneyGram a bank?+
No. The licence recorded for MoneyGram is payment institution, which is the payments category of authorisation rather than a banking licence. The operator is MoneyGram International and its home country on the register is BE, so the entity to check is a payments firm that sends and pays out transfers.
Who supervises MoneyGram in Belgium?+
The register entry for MoneyGram International sits with Belgium's National Bank of Belgium, recorded as PSD_PI BE_NBB!0671690653. The licence type is payment institution, so a sender checking the authorisation looks at a payment services permission for that legal entity rather than a bank licence.
How fast does a MoneyGram transfer arrive?+
Delivery is Instant for some transfers, so speed depends on the transfer and the payout method chosen. A cash payout needs the recipient to visit a counter, while a bank payout goes straight to an account, which is why the timing is not a single fixed promise.
What payout options does the recipient get?+
Payout methods cover bank, cash pickup and wallet, so the recipient can be paid into a bank account, collect cash in person, receive money in a wallet, or have it sent to a card. The choice is made per transfer, and a cash pickup adds a visit to a counter.
How do I get help from MoneyGram?+
Support runs on email and help centre. A question about a transfer in progress goes by email or through the help centre, which are the channels on offer, so keep the transaction details ready when you write in. A reference from the confirmation is worth having to hand.
Which legal entity sends the money?+
The operator is MoneyGram International, listed with BE as its home country. When a transfer is checked against the register, the name on the licence record is the same entity that runs the service, which matters if a payment is delayed or disputed.
Which licence reference should I check?+
The Belgian register lists the authorisation as PSD_PI BE_NBB!0671690653, with the licence type recorded as payment institution. Read together, they show a Belgian payment services permission for MoneyGram International, and that entry is the one to compare before sending a transfer.
How does MoneyGram delivery compare with PayPal Colombia and Skrill?+
MoneyGram delivery is Instant for some transfers, PayPal Colombia's is Seconds and Skrill's runs 24 - 72 hours. The spread between them is wide, so the pick should follow the payout method and the date the money is needed rather than a speed label alone.
Sources
- euclid.eba.europa.eu/register/downloads/PSDMD/20260926/do... checked September 26, 2026
Backs: Headquarters, Legal entity, Licence type, Licences
“EntityCode=BE_NBB!0671690653; EntityType=PSD_PI; ENT_NAM=MoneyGram International”
- moneygram.com/us/en/send-and-receive/receiving-money checked September 26, 2026
Backs: Delivery time, Payout methods
“Collect money as fast as instantly,*, depending on your location and send and receive method.”
Compiled from 2 source pages, checked September 26, 2026. We did not open an account.
Not confirmed yet: Transfer fee, Exchange rate markup.
Related by the facts
MoneyGram
Sending money where the recipient wants cash or a wallet payout, not only a bank transfer.