ChangeGroup review
Updated September 29, 2026 · VaultCue Editorial Team · Facts checked September 28, 2026
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Our verdict
ChangeGroup suits you if you want urgent cash pickup transfers through high street locations rather than bank or wallet payments. It supports 130 currencies with delivery within minutes as a payment institution service aimed at travellers and senders supporting family abroad.
Key facts
- Best for
- Urgent cash pickup transfers across many currencies
- Delivery time
- within minutes↗
- Licence type
- Payment institution↗
- Payout methods
- Cash-pickup↗
- Currencies
- 130↗
- Legal entity
- ChangeGroup Sweden AB↗
- Headquarters
- Sweden↗
- Founded
- 1992↗
- Support channels
- Email↗
- Official website
- changegroup.com
Facts checked September 28, 2026, 4 sources
Pros and cons
Pros
- Cash pickup delivery within minutes, suited to urgent collection
- Wide corridor choice across 130 currencies
- Payment institution authorisation as payment institution with Swedish supervision
Cons
- Payouts stay limited to cash pickup, without bank or wallet choice
- Support runs on email only, without phone or chat help
Who it suits
- Senders who need urgent cash pickup for family support
- Travellers sending funds across many currencies in person
- Receivers who prefer cash collection over bank payments
Who should look elsewhere
- You want bank account delivery rather than cash pickup, where Bank of Bhutan focuses on bank deposit
- You want mobile wallet or card payout, where Dahabshiil may fit better than cash pickup only
Safety of your money
ChangeGroup provides payment services as payment institution under PSD_PI SE_FINA!45543. Supervision is by Finansinspektionen in Sweden, with activity also noted in Germany. Facts do not describe segregation terms or deposit cover, so you should check current terms before sending larger sums.
Who runs it
The service is run by ChangeGroup Sweden AB with home country SE and activity since 1992. Oversight is linked to PSD_PI SE_FINA!45543. Day to day help is through email, so you should allow time for written replies around transfers and queries.
How ChangeGroup compares
8.9 vs 8.0
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8.9 vs 8.5
8.9 vs 8.9
8.9 vs 9.1
8.9 vs 8.6
8.9 vs 9.0- 8.9 vs 8.9
8.9 vs 8.8
8.9 vs 8.8
8.9 vs 8.4
8.9 vs 8.0
Where ChangeGroup is available
- Available
- Australia, Austria, Cyprus, Denmark, Finland, France, Germany, Spain, Sweden, United Kingdom, United States
- Licence in Sweden
- Finansinspektionen (PSD_PI SE_FINA!45543), checked September 28, 2026, also valid in Sweden
- Licence in Germany
- Bundesanstalt fur Finanzdienstleistungsaufsicht (BaFin), checked September 28, 2026
Countries from the brand (Source, checked September 28, 2026)
Frequently asked questions
How many currencies does ChangeGroup support?+
ChangeGroup supports 130 currencies for cash pickup transfers arranged through Western Union services. You can send across a wide set of corridors and receivers collect in cash. Coverage varies by location and corridor.
How fast is delivery with ChangeGroup?+
Delivery is within minutes for cash pickup transfers. You arrange the transfer and the receiver can collect in cash shortly after approval. Timing can vary by location, checks and opening hours.
How does the receiver get the money?+
Payout is by cash pickup only. You cannot send to a bank account, mobile wallet or card through this service. It suits you if the receiver prefers or needs physical cash collection.
Is ChangeGroup regulated?+
ChangeGroup operates as payment institution under PSD_PI SE_FINA!45543. That licence type sets conduct and safeguarding duties for payment services. It is not a bank licence and facts do not state deposit protection.
Who operates ChangeGroup?+
The provider is ChangeGroup Sweden AB with home country SE. It has operated since 1992 in currency exchange and international payments. Contact and branch details are shown on its country sites.
How can you contact ChangeGroup support?+
Support is through email. You can send a message by email and receive a written reply. Facts do not list phone, live chat or help centre support for this service.
Sources
- euclid.eba.europa.eu/register/downloads/PSDMD/20260928/do... checked September 28, 2026
Backs: Headquarters, Legal entity, Licence type, Licences
“EntityCode=SE_FINA!45543; EntityType=PSD_PI; ENT_NAM=ChangeGroup Sweden AB”
- corp.changegroup.com/about-us/our-company checked September 28, 2026
Backs: Founded
“serving international travellers and business customers since 1992”
- uk.changegroup.com/contact-us checked September 28, 2026
Backs: Support channels
“Please contact us by email at: info@changegroup.co.uk”
- uk.changegroup.com/other-services/western-union-money-tra... checked September 28, 2026
Backs: Currencies, Delivery time, Payout methods
“in over 130 currencies”
Compiled from 5 source pages, checked September 28, 2026. We did not open an account.
Not confirmed yet: Transfer fee, Exchange rate markup.