John Lewis Money review

There is no fixed transfer fee. The fee charged on a transfer is £0, and what you actually pay comes from the exchange rate markup, which No fixed transfer fee; variable FX markup applies describes as variable. A transfer can therefore cost more or less on the same route depending on the rate applied when you send.

A transfer takes 1 to 4 business days to reach the recipient. If the money is going to a bank account, plan around that window rather than treating it as instant, and keep an eye on your phone for updates. Support can talk you through where a payment has reached: phone and help centre.

Payouts go to a bank account, and bank is the only payout route listed. If the person receiving the money needs cash, a wallet balance or a card balance, this service will not cover it, and you would need a provider that offers those payout types instead.

The service runs through John Lewis plc, which was founded in 1864 and is based in the United Kingdom. That is the legal entity behind the transfers you send, and its head office sits in the UK rather than overseas.

Support runs on phone and help centre. A phone line means you can speak to someone about a transfer that has not arrived, and a help centre covers routine questions about delivery and how to pay. Worth checking where a payment has got to before you assume it has failed.

The rate is variable. No fixed transfer fee; variable FX markup applies is explicit that a variable exchange rate markup applies in place of a fixed fee, so what lands with the recipient can move with the market. If you need a known cost before you commit, ask what the markup is at the point of sending.